People Offshore Teams - The simplest property management payments platform

Support Your Property Team to Exceed

A refreshing approach to outsourcing.

Leverage your Australian office team, with 100% dedicated offshore team members that work to your systems, supported by our enhanced productivity environment.

The traditional approach to Virtual Assistants and Outsourcing is broken. Lack of transparency, quality issues, data security weaknesses are issues we hear about from businesses wanting to find a better way.

Read on to learn about our approach, Enhanced Managed Operations. If you like what you learn, let us know and we can meet to see if we may be the right fit for each other.

We believe in Building a High-Performance Culture that targets Delivering

"3 x Results Every 3 Years"

Most agencies are looking to do ONE or ALL of the following:

1. Grow Size / Revenue

2. Reduce Cost

3. Improve Customer Relationships

Whichever is your area of focus, our framework is designed to support your business as it evolves.

We focus on unleashing human potential aligned to your business goals, backed by technologies to deliver leveraged results.

Enhanced Managed Operations

$ 849 per month

Fibre Internet Connection
Quad Core processor
8GB RAM
Dual Monitor
Web cam
Noise cancelling headset

Full HR Support in accordance with labour law
Pay Roll
Emergency daycare
On site Nurse

Equivalent of Cert 3 in real Estate initial training
PCI compliant data security training
45 mins per day prestart educational development
Advanced SimpleRent.com.au training - your team become your very own inhouse experts, trained by the people that make the software. Ensures you obtain the maximum usage of current and newly released features.
7 Habits of Highly Effective People book
Quarterly Personal Effectiveness & KPI reset full day offsite events – Presented by Matt Kesby & guest speakers (live streamed to your office for your home team to benefit from)
Daily Huddle with Results Coach
Time and activity tracking
Transparency with access to view screenshots every 9 mins

+

People: Employment & Wellbeing

*$ 1,321 per month

Salary (above industry)
Be Early Attendance bonus
Private Medical Insurance
Private Medical Insurance for one dependent
13th Month portion
Breakfast & Lunch each day
Unlimited Coffee
Monthly Culture Lunch with Philippines based Australian CEO Fiona Kesby
Monthly Gratitude Event
Uniform (5 shirts per year)
Family Day Event Once per year (extra $26)
Annual Christmas Party (extra $52)
5 Personal Development Training Days (Vertical.com.ph)
10 Vacation Days Portion
5 Service Leave Days Portion
5 Sick Days Portion

=

Total Monthly Rate

*$ 2,170 per month

All clients are pre-paid, one month in advance. This allows us to keep our prices at the best offering and ensures no one business is impacted by others.
All payments are via Direct Debit.
Set up Fee: $990 to commence
Security deposit of one month required prior to start day
Min 3 month contract
1 month notice to end contract
Re-recruitment $299
Employment and wellbeing costs are subject to currency fluctuation
Think of us as an extension to your office…based in the Philippines. Your team reports to you and you will lead them just as you do your Australian team with extra support from us. You are welcome to join your team in the office and we can facilitate them coming to Australia for 1-2 weeks work as well.

Our approach is to help you to extend your team offshore effectively.

Your Choice

We recruit team members specifically for you. You interview and select the person that is the best fit for your organisation, just like you would for a team member in your office. The difference is that we coordinate the shortlisting process and facilitate the interviews.

Once you have selected your team member, they become 100% dedicated to your business. Your new team member works within our modern office facilities supported by our Enhanced Productivity Framework.

Your Direction

Your new team members are guided by your directions, tasks and Key Performance Indicators, just like a team member would be in your home office.

Your Systems

Standard Operating Procedures (SOP's) are the key to achieving quality communication that delivers results. Most businesses improve the quality of their systems the moment that they commence building their offshore team. If you have no SOP's or you think they need a good refresh, that is not uncommon. We will guide you with a process to bring these up to speed that will not feel overwhelming.

Your Culture

Your new team are working as part of your business culture, supported by our productivity culture. The more your business embraces the inclusion of your team member, the greater the results you will see. We encourage you or a key person in your team to visit your team member and work from the office in the Philippines for a week to further transfer your knowledge and business culture. We also encourage your team investing a week in your home office.

This approach is a game changer for the interaction with your home team and generates a level engagement from your offshore team member that is hard to replicate. We will assist in facilitating these approaches when the time is right.

Data Security Is my data safe?

Data security needs to be a primary consideration for all businesses, especially when picking an offshore partner.

As developers of Payment Card Industry (PCI) Software, data security and compliance is in our DNA.

Core-PCI
Biometric access to office production area, No paper, No pens, No access to USB storage, Enterprise-Grade Sophos Firewall, website access restricted to approved sites, screenshot monitoring, Regular Data Security Compliance Training.

White Room
As per Core-PCI offering, with a private room for your team that includes video camera monitoring, access restricted to your team and approved parties.

White Room with Virtualisation
As per white room offering with the added security of virtualised machines so that all of your data resided in the Amazon Web Services (AWS) Sydney based data centre.

Transparency - People, Process & Pricing?

Creating transparency is a key behaviour of building trust. With this in mind, we focus on creating transparency in the three key areas on People, Process and Pricing.

People

How do you know if the person you are hiring is who they say they are? Our recruitment team validate the background of each applicant and complete police and drug testing on all candidates prior to commencing. We are also hiring talent to align with the values of: Drive, Care, Learn, Execute and Find-a-way

Process

How do I know what my team members are working on? When a team member works beside you in your office, you can quickly see what they are working on just by looking at their screen. Having a team member working offshore thousands on kilometres away doesn't mean you have to miss out on this effective and simple way to review work. As part of our Enhanced Productivity Environment, you will be able to view the screenshots of your team members via a secure online portal. This also includes measurements of keystrokes and mouse clicks.

Pricing

We believe the pricing models of Virtual Assistant businesses and Business Process Outsourcing companies follow a WIN:LOSE approach and are broken.

Our approach is based on WIN:WIN:WIN

WIN for You: You know exactly what your team member gets paid. We have no margin on your team member's salary or benefits. This drives us to negotiate a salary that is appropriate for the skill, experience and market demand. It also means when it is time to review performance and compensation we have an unbias view that is alignment to performance and values alignment only.

WIN for Team: With no markup on salaries and benefits, this means salary increase go direct to the team member and are affordable. AUD $0.30 to $0.50 / hour after a year can go a long way

WIN for Us: Transparent, value-based pricing makes it easy for you to scale your team size as you achieve your performance targets. When you win, we win.

Technology - if IT is not your thing, relax, we've got you!

If IT literacy is not your thing, you can relax, our IT team includes all the key people to ensure your team will hum with the right Hardware and Applications to accelerate results. As you most likely know, we build payments automation software for the Real Estate Industry and we are currently working on a range of new tools and products to further enhance results for your business.

The core hardware set up for your offshore team may make your home office team a little jealous.

Our core offering for Real Estate Agencies comes complete with:

Fibre Internet Connection
Quad-Core processor
8GB RAM
Dual Monitor
Webcam
Noise cancelling headset
Onsite IT & Network support
Quarterly IT audit

We also share with you all of the apps we use to effectively work with your offshore team. As this is a space that is constantly evolving, we will keep you informed of all the latest advancements.

We are masters of productivity.

Our mission is to help your business to scale and your people to exceed.

Our philosophy and Enhanced Performance Framework has been developed by one of Australia’s leading productivity specialists. Our Head of Simplification Matt Kesby is a start-up specialist (5 start-ups to date) with over 7 years as Franklin Covey’s lead execution practitioner in Australia. Matt has taught thousands of leaders and helped Australian and International private and listed companies to impact their top and bottom line results with 100's of millions of dollars and increase shareholder value by applying systems and frameworks for changing human behaviour. The best portions of these frameworks are embedded in our Enhanced Performance Framework to help your team to exceed.

Ultimately, it's all about delivering Results. To achieve the best results, people need to feel safe, valued and set up for success.

While you work on the business strategy, we are supporting you on the people side to prepare your team to unleash greatness.

We constantly tweak and refine our Enhanced Performance Framework to build a culture that is second to none in the Philippines and highly regarded outside the country.

We develop our culture based on Stephen Covey's "Whole Person" paradigm

We apply a Daily, Weekly, Monthly, Quarterly Rhythm to our approach and go beyond theory and into the implementation of works by many great teachers.

From Day 1, your team members receive a copy of
The 7 Habits of Highly Effective People
and quickly learn that we use this as our guiding philosophy for interpersonal effectiveness.

Results Coach Service

Through coaching support, SimpleRent's Results Coaches help your offshore team members prioritise their tasks and achieve their Performance KPIs. Should any misunderstanding arise between clients and your offshore team, our Results Coaches will act as liaisons.

Daily Huddles

Every day, your offshore team member/s meet with their Results Coach to report on their plan of attack for the day. This short and sharp session drives clarity and focus into the day. If you have no or a low number of tasks for your team on that day, our Results Coaches will ensure your team fill their day with pre-approved "GO-TO-TASKS" that add value to your business goals.

Daily Learning Rituals

At the start of the day, before the work day begins, 45mins is dedicated to learning and “sharpening the saw”

We focus on personal effectiveness, legislation training and advance application use (SimpleRent.com.au)

Weekly Facilitated Effectiveness Training

Our 20+20 facilitated group sessions inspire team members with new mindsets, skill sets and tool sets to become the best human beings they can be. All sessions are designed by our Australian communication, performance and effectiveness coach. (Chances are you will want your Australian team members to join these sessions too :)

Healthy Breakfast & Lunch provided

Each month the team meets with our Australian Head of Operations based in the Philippines for a culture lunch. We hand out awards for values alignment, receive updates on progress and enjoy a meal together.

Weekly Results Report Out

Each week you receive a detailed update on what your team has been working on. This quick snapshot allows you take stock of their progress.

Monthly Gratitude Events

Each month we take your team our for dinner at an event. This is our way facilitate thanks for a solid month’s work. It also gives the team a chance to show their gratitude for the work you provide to them.

Quarterly WIN:WIN Reports

Everyone deserves to know how they are tracking. With this, we produce a quarterly WIN:WIN report so you can assess the progress of your team. We prepare objective data based on your top 3 KPI’s, Being productive as measured by our productivity tracking system and being early.

We keep it simple for you by adding the three things you like the most about the person’s work and the three items for growth / improvement.

Each year, this framework will be useful for you when reviewing your team members' salaries.

Quarter KPI reset Program

Aligned to the quarterly reports is the need to reset or reaffirm KPI’s.
Keeping KPI’s fresh and rest every quarter keeps the energy against the targets.

We provide the framework for you and your team to reset the top 3 metrics for the quarter and make a winnable game out of the targets.

Quarterly Offsite Education Event Vertical.com.ph

We believe in the need to invest in learning and development so heavily that we have launched a unique one day offsite event to inspire your team to achieve greatness.

Each year in early January, April, July and October, the team take one day out a a 5 star hotel to sharpen the saw and reset both personal and professional goals.

These events cover personal effectiveness, insights into build stronger relationships, introduction to new tools and tips to radically accelerate results for personally and professionally.

Your Australian team is welcome to attend in person or via livestream. The full schedule is published in advance so you can pick and choose sections to attend online.