Privacy Policy - The simplest property management payments platform

THE E GROUP PAYMENTS PTY LTD ABN: 77 609 198 389 (“We”, “we”, “Us”, “us”, “Our”., “our”) of 72 Crosby Road Albion, Queensland 4010 is committed to protecting the privacy of your personal information and/or sensitive information as defined under the Privacy Act 1988 (“Your Information”). This policy sets out the way we handle Your Information including the collection, use, disclosure and storage of Your Information, as well as your right to access Your Information. All information has been collected by us in accordance with the Australian Privacy Principles and will only be disclosed in accordance with the Australian Privacy Principles.

This policy only applies to our databases and files and does not cover any third party owned database or files. You are advised to contact the relevant third party for a copy of their privacy policy.

If we change this Privacy Policy, we will post the changes on our website so you may be aware of the information we collect and how we use it. Accordingly, you are reminded to check our website for further details.

Goods and/or Services

Under a Partner Agreement with IntegraPay Pty Ltd ACN 135 196 397 (IntegraPay), which is Certified PCI DSS compliant and holding Australian Financial Services Licence (AFSL) No. 418105, the following goods and/or services are available to you:

Direct Debit - recurring payments from bank, credit or debit card accounts processed through an IntegraPay provided merchant and BECS direct debit facilities via the IntegraPay Payment Gateway.

Real-Time Payments – single payments from credit or debit card processed through an IntegraPay provided merchant facility via the IntegraPay Payment Gateway.

Xero Integrated Payments – single and recurring invoice payments processed through an IntegraPay provided merchant and BECS direct debit facilities via the IntegraPay Payment Gateway.

Under a Referral Agreement with Moneytech Payments Pty Limited A.C.N 126 015 227 (Moneytech), AFSL 421 414, the following goods and/or services are available to you:

POS Terminal solution

Your Information

We only collect Your Information when it is reasonably necessary for our functions and activities in referring or providing goods and/or services to you. We may collect information about you in a number of circumstances and the information we collect will depend on the goods and/or services we are referring or providing to you.

Collection

Where practicable we will endeavour to collect Your Information directly from you. In order to provide you or refer you to the goods and/or services we will need to collect Your Information from you such as:

Your name

Your contact details

Your qualifications

Your previous employment history

Your passport details

Relevant information to assess your financial capacity

We may also collect Your Information from third parties such as:

Any referees nominated by you

Your insurer

If we receive unsolicited information we will determine if we could have collected this information had we solicited it ourselves. If we determined we could not we will destroy or de-identify the information.

We will only collect Your Information by lawful and fair means.

Use and Disclosure

We will use our best efforts to ensure Your Information remains private and is used only for the purposes you agree to.

In order to refer or provide the goods and/or services to you, we may need to disclose Your Information to third parties such as:

IntegraPay

Moneytech

Our referrers who refer you to us in relation to your interest in the goods and/or services

Financial institutions linked to us, IntegraPay and/or Moneytech

Further, we may use and disclose Your Information to refer or provide the goods and/or services to you at the point of collection or for another purpose if:

You would reasonably expect us to disclose it for that purpose;

That purpose is directly related to the purpose specified to you at the time of collection;

We reasonably believes the use is necessary to lessen or prevent a serious threat to an individual’s life, health or safety or to public health or safety and it is unreasonable or impractical to obtain your consent;

We have reason to suspect that unlawful activity has been, or is being engaged in, and uses the information as part of its investigation, or in reporting its concerns to the relevant authority;

The use and disclosure is specifically authorised by law; or

And other exceptions provided in the Privacy Act 1988.

We will not reveal, disclose, sell, distribute, rent, licence, share or pass Your Information to a third party, other than those referred to in this Privacy Policy or that we have a binding agreement with ensuring that the third party affords Your Information similar levels of protection as we do.

Data Quality

We will take reasonable steps to ensure that Your Information is accurate, up-to-date, complete and relevant. You are encouraged to help us keep Your Information accurate, complete and up-to-date by contacting your consultant or this organisation and inform us of any changes to your details. You can contact using the details below.

Data Security

We are committed to protecting the privacy of Your Information. We take reasonable steps to protect Your Information from misuse, loss, interference and from unauthorised access, modification or disclosure. We ensure this by having such security measures as:

Individual password access to systems and databases

Secure file cabinets

We will also take reasonable steps to destroy or permanently de-identify Your Information if it is no longer required for any purpose.

Access and Correction

You will be provided the opportunity to access Your Information and correct that information if you determine it is incorrect. We will allow any person on whom records are maintained to have access to those records unless contractual requirements or legislation requires or authorises the refusal of access. To obtain access to Your Information please make a request to us. Before giving access to information, we will require that you provide proof of identification and this along with details of your request will be recorded on your file.

Sensitive Information

We will not collect sensitive information revealing your racial or ethnical origin, political opinions, religious or philosophical beliefs, trade-union membership or details of health, disability or sexual activity or orientation unless:

Your consent has been obtained and the information is reasonably necessary to refer or provide the goods and/or services to you; or

The collection is required or authorised by law; or

The collection is necessary to prevent or lessen a serious threat to the life, health or safety of any individual, or to public health or safety and it is unreasonable or impractical to obtain your consent; ; or

We have reason to suspect that unlawful activity, or misconduct of a serious nature, relating to our functions/activities has been, or is being engaged in and we believe this collection is necessary for us to take action in relation to this matter.

And other exceptions provided in the Privacy Act 1988.

Resolving Privacy Concerns

You are able to raise any concerns you may have regarding Your Information handling practices by detailing your concerns with the Contact listed below.

Storing and Transferring information about you abroad

Your Information may, unless prohibited by law, be housed in an offshore data management system. We will endeavour to ensure a level of data protection at least as protective as that required in Australia and where possible we have contracted with our cloud storage providers to uphold these standards.

The Internet and Your Privacy

We use the World Wide Web and various APPs in order to assist us in referring or providing the goods and/or services to you. The following statement outlines how in the context of our website and APPs are protected and recorded. By using the website or APPs you consent to the uses and disclosures outlined previously in this Privacy Policy.

Security

We take all reasonable steps to protect your security when using the website or APPs, but you should be aware that no transmission of information to and from a website or APPs is ever totally secure. Whilst we strive to ensure Your Information transmitted to or from our website or APPs is secure and protected from unauthorised access, we cannot fully guarantee the security of. Transmission is at your own risk.

Contact

E GROUP PAYMENTS PTY LTD ABN: 77 609 198 389 of 13B, Centro 19-31 James St, New Farm, Brisbane: